Support
We’re happy to help.
Tell us what happened. In the app, Settings › Contact Support adds your app version, iOS version, device model and plan (Free or Pro) for you. We usually reply within a few days.
Adding channels
Tap the playlist name at the top of Live TV, then Add Playlist. Paste an M3U link, pick a playlist file, sign in with the Xtream details from your TV provider, or connect your own Jellyfin or Emby server. You can also open a playlist file in CarScreen from another app. Only live channels are loaded from Xtream, Jellyfin and Emby. The free version keeps one playlist; more need CarScreen Pro. CarScreen doesn’t provide channels; if a channel won’t play, check it with your provider.
Using CarPlay
CarScreen works in CarPlay. In cars that support video in CarPlay, channels and scenes can also show on the car’s display when you’re parked. In other cars, CarScreen plays the sound. Connect your iPhone to the car and open CarScreen on the car’s display. Pick a channel or scene to play it; the buttons on your steering wheel skip to the next or previous one.
Before any video shows on the car’s display, CarScreen asks Are you parked? It asks once each time you connect. Video shows only after you tap I’m Parked. If you tap I’m Driving, no video shows on the car’s display and the sound keeps playing. To change your answer, tap the car button or the Are you parked? row at the top of the lists. Only tap I’m Parked when the car is parked, and always keep your eyes on the road. If CarScreen doesn’t appear, open Settings › General › CarPlay on your iPhone, choose your car and make sure CarScreen isn’t hidden.
In some cars without video in CarPlay, CarScreen shows its own Live TV, Ambience and Browser screens on the car’s display. There too, video and the browser stay covered until you tap I’m Parked. The browser is free for one visit; after that, it’s part of CarScreen Pro.
TVs and monitors
Connect a TV or monitor with a cable or AirPlay, and the channel or scene that’s playing shows on it. With CarScreen Pro, the Mirror tab shows your whole iPhone screen there. Screen mirroring works on iPhone only. Some apps protect their videos, and those show as black.
Downloading scenes
In Ambience, tap the download button on a scene. Playing a scene also downloads it. Downloaded scenes play without an internet connection. When a scene shows on the car’s display in a car with video in CarPlay, it streams, so it needs an internet connection there. Scenes marked PRO need CarScreen Pro to play or download. To remove one, touch and hold the scene and tap Remove Download. To remove all of them, use the ⋯ menu in Ambience or Settings › Storage.
Subscriptions
The free version includes one playlist, 10 minutes of Live TV in total (not per day), and every free ambience scene with no time limit, on your iPhone and in the car. When the free time is over, Live TV stops. CarScreen Pro removes the time limit and adds more playlists, favorites, Live TV full screen, audio sync, screen mirroring, the Pro scenes and the car browser after its free visit. The free time left shows under the player and in Settings.
- Restore: open the Settings tab and tap Restore Purchases. Use the Apple Account you bought with.
- Cancel or change: Settings › [your name] › Subscriptions › CarScreen, on your iPhone or iPad. With CarScreen Pro, you can also tap Manage Subscription in the app’s Settings tab.
- Refunds: request them from Apple at reportaproblem.apple.com.
Troubleshooting
- A server at home can’t be reached: allow Local Network for CarScreen in Settings › Privacy & Security › Local Network.
- Playback paused by itself: CarScreen pauses when CarPlay, Bluetooth, headphones, AirPlay or a cable disconnects, so the sound doesn’t suddenly play from the speaker. Calls, Siri and alarms pause it too, and it usually resumes afterwards. In cars with video in CarPlay, going back from the video to CarScreen’s lists also pauses it.
- Language: in CarScreen, open the Settings tab and tap Language.
Your data
Your playlists, favorites, downloaded scenes and settings stay on your iPhone or iPad, and so do the car browser’s favorites, history and website logins. Deleting the app removes them. CarScreen sends usage statistics to Google Analytics for Firebase, such as when a CarScreen Pro offer is shown or a playlist is added, but never your channels, links, server addresses or accounts. Your advertising identifier is used to measure our own ads only if you allow tracking when iOS asks. Xtream passwords and Jellyfin or Emby sign-ins are kept in the iOS Keychain, which iOS can keep after the app is deleted. To remove them, delete those playlists in CarScreen first; for Jellyfin and Emby, this also signs your device out of the server. To delete your purchase records, email us. Read the Privacy Policy for details.